Free data for GTT mobile customers in light of sub-sea cable breakage

first_imgIn light of the sub-sea cable breakage, GTT is offering mobile customers free data as the company is working strenuously to address the problem.GTT customers have been experiencing difficulties in using the *100# system to recharge their accounts, buy data plans and access other services including After Two Belongs to You (AF2).The local telephone giant had previously indicated that the problem occurred last Sunday as a result of a breakage on one of the sub-sea systems GTT uses in Martinique.Since the cable breakage, GTT’s technical team has been working round the clock exploring several options to have the problem fixed.“While we cannot currently provide a resolution time we are making progress in getting alternatives to ensure that there is no such recurrence. Recognizing that customers are unable to buy data plans, the company, effective (Wednesday), made free data available to all prepaid and postpaid smartphone users,” a release from the company on Thursday stated.GTT is assuring customers that once the service is restored, all eligible customers will be compensated for the fact that they could not opt in to FA2. Additionally, the data roll over balance will be adjusted for those customers who normally re-subscribe at the expiry of their data plan.“Our collection of payments for other services has also experienced challenges and we will therefore delay our usual scheduled disconnection process for non-payment to mitigate any issue that may arise.”GTT said it will continue to keep customers updated via the traditional and social media and will make every effort to minimise the issues which resulted from the sub-sea cable break.The company says it regrets and apologises for every inconvenience caused.last_img

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